Frequently Asked Questions
Everything you need to know about your new palm-sized best friends.
What makes Palm Pals unique compared to other plush toys?
Palm Pals are specifically designed to fit perfectly in the palm of your hand. They feature a weighted bottom that allows them to sit upright and are made from high-quality, velvet-soft fabrics for a premium tactile experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number as soon as your order ships.
Are Palm Pals safe for all ages?
Yes, safety is our top priority. All Palm Pals are rigorously tested and meet or exceed international safety standards, making them suitable and safe for all ages, from infants to adults.
What is your return policy?
We offer a 30-day 'Love Your Pal' guarantee. If you are not completely satisfied with your purchase, you can return your items in their original condition with tags attached for a full refund or exchange.
How should I clean my Palm Pal?
To keep your Palm Pals looking their best, we recommend spot cleaning with a damp cloth and mild soap. For deeper cleans, hand washing is preferred; air dry only to maintain the softness of the plush fabric.
Do you offer limited edition or seasonal releases?
Yes! We frequently release seasonal collections and limited edition characters throughout the year. Be sure to sign up for our newsletter to get early access to new drops before they sell out.